Heritage Auction Galleries

Are you receiving all your Heritage e-mail?

Increasingly, ISPs are using filtering systems to try and keep Spam out of customers' inboxes. Sometimes, they accidentally filter the e-mail that you want to receive.

The format and language in Heritage messages sometimes causes our e-mail to be filtered out as Spam, and delivered to your "junk" or "bulk mail" folder. In many cases you are not notified and neither are we that your Heritage e-mail didn't get through.

To make sure that Heritage e-mails are not filtered into your "junk" or "bulk" folder, please add Heritage to your list of trusted senders. Follow the directions below.

AOL version 9.0 or higher
(for version 7.0 and 8.0 look further down).

If you're using AOL, you can ensure that your Heritage messages are delivered to your Inbox by setting your Mail Controls. Here's how:

• Click on the Mail Menu in the Menu Bar along the top of the screen, or, Click on Mail Center
• Mail Center Screen appears, Under Mail Preferences click on 'Customize your e-mail' and Click Next->
• Under Essentials click on 'Spam Controls' and Click Next->
• Mail and Spam Controls Screen appears
• On the right panel of the screen make sure that 'Mail filtered by AOL's Advanced Spam Filter' is turned On (checkmark appears), and that underneath that you have both 'Mail with clickable Hyperlinks (URLS)' and 'Mail containing words and phrases on my Custom Word List' turned Off (no checkmark appearing).
• On the left panel make sure that 'Block mail containing pictures or files' is turned Off (no checkmark appearing) as we may sometimes include images in your email.
• On the left panel select either:
  (*) 'Allow mail from all senders' (allows ALL e-mail) (strongly recommended)
  or
  (*) 'Use a Custom Sender list' (Allows selective e-mail, but you must first approve the sender. Not recommended.)
• Note: the other options are too selective to allow e-mail from us, and almost anyone else who might send you e-mail.

If you select Option 1 above, 'Allow mail from all senders', you're done.
If you select Option 2 above, 'Use a Custom Sender list', follow these instructions to allow e-mail from Heritage:

• Make sure you select the second option (*) 'Allow only the domains and senders listed below:'
• In the space provided, enter the addresses below:
  • HeritageAuctions.com and Click 'Add'
  • Bid@HA.com and Click 'Add'

To allow e-mail from AOL or your friends at AOL you also want to do the following...

• In the space provided, enter the addresses below:
  • aol.com and Click 'Add'

To accept e-mail from other domains add the other domains in the same way you did above for all of the domains or friends e-mail addresses you want to add. Click Save.
(on the Custom Sender List screen)-> Click Save to Apply these Mail Controls (on the Mail and Spam Controls screen)->
Close any remaining open windows.

For AOL version 7.0 or 8.0

• Click on the Mail Menu in the Menu Bar along the top of the screen.
• Click on Mail Controls
• About Mail Controls Screen appears, Click on Next->
• Select 'Customize Mail Controls for this Screen Name', and Click Next->
• Select Either:
  • (*) 'Allow e-mail from all AOL members, e-mail addresses, and domains.' (allows ALL e-mail) (strongly recommended)
  
  or
  • (*) 'Allow e-mail from all AOL members, and from the listed domains and e-mail addresses. Block e-mail from all others.' (Allows selective e-mail, but you must first approve the sender. Not recommended.)

If you select Option 1 above, 'Allow e-mail from all AOL members, e-mail addresses, and domains', you're done.
If you select Option 2 above, 'Allow e-mail from all AOL members, and from the listed domains and e-mail addresses. Block e-mail from all others', follow these instructions to allow e-mail from Heritage:

• In the space provided, enter the addresses below:
  • HeritageAuctions.com and Click 'Add'
  • Bid@HA.com and Click 'Add'

Click Next-> Select 'Allow this Screen Name to send and receive mail with pictures and files'.
Click Save to Apply these Mail Controls.

iHateSpam
If you're using iHateSpam, you can ensure that your Heritage messages are delivered to your Inbox by adding our domain name and email address. Here's how:

• On the menu at the top of your screen, click iHateSpam.
• Click Manage, Manage Friends List
• Under the 'Add a New Friend' heading, click on 'email address' and enter:
  Bid@HA.com
• Click the double arrows >>
• Click 'Domain Name' and enter:
  @HeritageAuctions.com
• Click 'Apply'
• Click 'Ok'

EarthLink
If you're using EarthLink, you can ensure that your Heritage messages are delivered to your Inbox by adding our domain name and removing us from your Blocked List (if we are in it). You can do this using the TotalAccess software, or by using WebMail (online Email), follow the steps below. Here's how:

Using TotalAccess Mailbox (Windows)

• First you need to get to the Mailbox for TotalAccess, open TotalAccess and choose the Mailbox then, Click on the Address Button.
• From the File Menu (click File from TotalAccess Menu), choose New Company (Domain)
• In the space provided, enter the domain below:
  HeritageAuctions.com and Click 'Add'
• Click 'Ok' to add the domain name.
• From the File Menu (click File from TotalAccess Menu), choose New Contact
• In the space provided, enter:
  'Heritage' and the Email address below:
  Bid@HA.com
• Click 'Ok' to add my contact name information.

You should also make sure that we are not appearing in your Blocked Sender List

Using Web Mail (Macintosh, or Windows Online)

• Sign in to Web Mail if you haven't done so already.
• Click the Address Book link in the left menu pane, below your Inbox and other mail folders.
• Click the 'All Categories' pull-down menu (middle of white screen, in Address Book section below Checked items) and choose Companies (Domains).
• Click the Add button (next to the Companies (Domains) category menu).
• In the space provided, enter the domain below:
  HeritageAuctions.com
• Click 'Allow This Company (Domain)' button to add the domain name.
• Click the All Categories pull-down menu (middle of white screen, in Address Book section below Checked items) and choose Contact.
• Click the Add button. In the space provided, enter Heritage and the Email addresses below:
  Bid@HA.com
• Click 'Save' Button (top right of the screen) to add our contact name information.

You should also make sure that we are not appearing in your Blocked Sender List.

• Click the spamBlocker link in the left menu pane, below your Inbox and other mail folders.
• In the list of tabs along the top part of the screen (below where it says spamBlocker) click on Settings.
• Click on Blocked Sender List (in the lower right part of the screen) Look through the list, and Click on any address that is from Heritage (if any). Click the Unblock Sender button to unblock these addresses.
• Repeat the steps above, (clicking on an address, and then the Unblock Sender button) for any Heritage addresses (if any). Click 'Save' Button (lower right part of screen).
• Click the Protection button in the TotalAccess 2004 Task Panel, select spamBlocker, and choose Settings.
• Click the Edit Blocked Sender List button. Look through the list, and Click on any address that is from Heritage (if any).
• Click the Unblock Sender button to unblock these addresses. Repeat the steps above, (clicking on an address, and then the Unblock Sender button) for any Heritage addresses. Click the Apply Changes button.

Yahoo!
To ensure that your Heritage messages are delivered to your Yahoo Inbox (not the Bulk Mail folder), you can instruct Yahoo to filter it to your Inbox. Here's how:

• Open your Yahoo mailbox.
• Click Mail Options (usually Upper Right Corner)
• Next, click "Filters" (lower left side).
• In Filter Name box type 'Heritage'.
• In the top row, labeled 'From header', select 'contains' in the pull-down menu.
• Click in the text box next to that pull-down menu, and type 'Heritage'
• At the bottom, where it says Move the message to, select 'Inbox' from the pull-down menu. Click the Add Filter button again. You're done.

Hotmail
If you are using Hotmail, you can ensure that your Heritage messages are delivered to your Inbox by adding our "From" address to your Safe List. Here's how:

• Click the Mail tab.
• Click the Options link (upper right hand side of the page).
• Click Junk E-Mail protection
• Click Safe List.
• In the space provided 'Type an address or domain', enter the domain below:
  HeritageAuctions.com

This allows all e-mail from this domain to be delivered to your account. You're done!

McAfee spamkiller
spamkiller works along with Outlook, Outlook Express, Outlook 98, MSN/Hotmail, and POP3 accounts to block UCE unsolicited commercial e-mail before it arrives in your inbox. To make sure Heritage email passes through, you need to add us to your Personal Friends list, or Global Friends List. Here's how:

• Click the 'Friends' tab
• Click 'Email Address' or 'Domains' tabs as indicated below to add us to your list
• Click 'Email Address' tab
• Click the Down Arrow to view your 'Personal Friends List'
• Along the Right Side choose 'Add A Friend' In the Address box, enter the addresses below:
  Bid@HA.com
  ... name it 'Heritage'
• Choose 'Single e-mail address' as the type
• Click 'Add'
• Click 'Add'. Click 'Domains' tab. In the Address box, enter the domain below:
  Bid@HA.com
  ... name it 'Heritage'
• Choose 'all users at domain' as the type
• Click 'Add' Click on Save

NetZero
If you're using NetZero, you can ensure that Heritage email is delivered to your Inbox by setting your Junk Mail Filtering Preferences. Here's how:

• Sign in to your NetZero Web Mail account.
• Click on Options (along the second row down, next to Address Book)
• Click on Safe List (in far right column, the third option down under Filtering).
• In the space provided, 'Add Address to Safe List', enter the addresses below:
  Bid@HA.com
• Click 'Add' button
• Click the 'Save' button (bottom right of screen) to Apply these Mail Options.

Norton AntiSpam
AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo (POP3), MSN/Hotmail to block UCE unsolicited commercial e-mail before it arrives in your inbox. To make sure your Heritage e-mail passes through you need to add us to your Personal Friends list, or Global Friends List. Here's how:

• Start up Norton AntiSpam, Click the 'Status & Settings' tab Click AntiSpam (middle of the screen).
• Click Yellow Configure Button (bottom right of screen).
• Click Allowed List tab (the 2nd Tab on the list of tabs).
• Click Add button (lower left). In the Email Address box, enter the address below:
  Bid@HA.com
• Click on OK (bottom of screen).

Others
Many popular e-mail programs, including Outlook, Outlook Express, Eudora, and Netscape don't provide a convenient way for you to white-list the folks you want to receive e-mail from.

If you're using this sort of e-mail system and you either aren't getting your Heritage messages or want to make sure you continue to receive your Heritage e-mail in the future, you can do something about it (read more below).

These programs also work with 3rd party spam blocking software. If you use a 3rd party spam blocker, we've included instructions for the most popular ones such as McAfee's spamkiller, and Symantec's Norton AntiSpam above, follow those directions, otherwise read below for details on how to make sure you get your e-mail from Heritage.

Contact Your ISP
Contact the customer service people or the Postmaster at the company that provides your e-mail or Internet connection (your ISP). Explain to them that Heritage emails are information that you asked for and value. Ask them if they can white-list Heritage.

They'll probably ask you for some information about us. Here's what to tell them:

Heritage Sending Address
If they ask for our address, give them the address listed below.
Bid@HA.com

Heritage Domain
If they need to know the domain we're mailing from:
HeritageAuctions.com

Finally:
One vital thing you can do that helps no matter what e-mail system you're using is this, add the following domain and e-mail addresses to your address book:

HeritageAuctions.com
Bid@HA.com

In addition, if you have a junk e-mail folder, bulk e-mail folder, Spam folder, or anything similar, please check it regularly. The overwhelming majority of the e-mail that gets put into these folders belongs there. But if 99% of what goes into a Spam folder is actually Spam, that means that you're probably missing something you want to see around the time the 100th e-mail comes in, and these days that doesn't take very long.